LIVE HOUSE SHIPPING POLICY
Order Process Time
(Order process time doesn’t count weekends and holidays)
Please allow us estimated order process time as below for the shipment.
• Order Process Time in general: 1-2 business days.
Order processing generally takes between 1 to 2 business days. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.
All domestic orders are shipped via USPS. All international orders are shipped via FedEx.
LIVE HOUSE ships from locations in Miami. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment may confirmation e-mail will contain two tracking numbers. . ***PLEASE NOTE: This is our general policy but some items order may have a shorter processing time, depending on when the order is placed. We are working for quicker processing times as well.
How do I track my package online?
Upon shipment, you will receive confirmation e-mail with your tracking number. For domestic orders, you can track your package at USPS.COM. For international orders, you can track your package at FEDEX.COM. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package: UPS at 1 (800) 275- 8777 | FedEx at 1-800-463-3339.
LIVE HOUSE is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742- 5877 | FedEx at 1-800- 463-3339.
Where do you ship?
LIVE HOUSE ships to all 50 states in the continental US and as well as Globally.
Failed Deliveries & Returned Packages
In the case that UPS/FedEx is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Opening Ceremony Online is not responsible for payment of return shipping costs levied by the courier. Similarly, Opening Ceremony Online is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.